FAQ

When will I receive my order?

All photo prints are made to order and the standard lead time is 2-3 weeks for production from the date your order is placed.  All original artwork is shipped 1 week from the date your order is placed.  All orders placed on the weekend will be processed the following Monday.

Transit times are all estimates provided by the shipping carriers. Monica Shulman is not responsible for any delays.

Full payment must be authorized before any order is shipped.

Do you ship worldwide?

At this time we only ship within the United States and Canada.  If you are located outside of the U.S. and Canada, please get in touch with us at hello@monicashulman.com

Do you accept returns?

Monica Shulman has a no return and no refund policy. All orders placed through the Site are final sale. However, if you receive the wrong print or artwork or a print is damaged when it arrives to you please contact hello@monicashulman.com and exceptions can be made on a case by case basis.

All notifications regarding damaged or incorrectly shipped packages must be received by Monica Shulman within 3 days from receiving your order.  Please allow 3-5 business days for review.

If we make an exception and approve your request for a return based on the reasons stated above, you have 10 calendar days to return the item from the date we respond to your notification. To be eligible for a return, your item must be unused and in the same condition that you received it and must be accompanied by the receipt or proof of purchase.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Do I need to sign for my package delivery?

If your order is less than $1000 the package will not require a signature. If your item is over $1000 your package WILL require a signature. Monica Shulman is not responsible for any packages that have not been signed for upon delivery.

Do you offer framing?

Unfortunately we do not offer framing at this time.  Please stay tuned as we hope to offer this service in the future!

Will my print be signed and/or editioned?

All photography prints ordered from the Site are editioned and as such will be accompanied by a Certificate of Authenticity and signed by Monica.

How do I know what edition I will receive?

If you'd like to confirm which edition number you'll receive, please email hello@monicashulman.com

When will I receive the images from our commissioned photo shoot?

Please allow up to two weeks turnaround to receive your online proofs of our shoot.  Please feel free to reach out at hello@monicashulman.com if you have any questions.

Can I purchase prints of our photoshoot via this Site?

Your proofs are available for review and purchase by clicking here.  You may purchase prints of commissioned shoots via Instaproofs.com.

What if my order is lost?

If by chance a package is lost in transit we are happy to work with you to resolve the issue.  Please email us at hello@monicashulman.com

Have you shown your work before?

Yes! Monica has shown her work at various locations around the world.  Please click here to learn more.

Can you create a custom print?

Yes! Monica Shulman is available to create custom prints of images offered on the online store. Please email us with the image and custom size you would like at hello@monicashulman.com.

Do you accept commissions for art work and paintings?

Yes! Monica loves to work on commissions!  Please reach out to us at hello@monicashulman.com if you would like to learn more about a custom, commissioned piece of original art.

This is a gift! Do you include the price within the package?

We do not include a price or an invoice within any of our shipments. If you would like to include a handwritten note within your order, please email your order number and email hello@monicashulman.com.

Does Monica Shulman donate prints or gift certificates for charity?

Yes, on occasion, we donate prints and photography packages or gift certificates for charities. If you would like to be considered for a donation please email hello@monicashulman.com with a copy of your IRS tax letter noting your 501 (c) (3) status and we are happy to look at your request. Please note that, unfortunately, we cannot accommodate all requests.

Do you collaborate with other brands/people?

Of course!  If you have an idea or want to discuss a way for us to work together, please email hello@monicashulman.com.

Can I use your photos for my site?

Absolutely!  If you'd like to use my photos for your site please link back to the blog or the Site.

Can I purchase a high-res image to print myself?

Not at this time.

Is the work available for purchase for commercial use?

If you would like to discuss using anything on the Site for commercial use please reach out to us at hello@monicashulman.com.